Verizon Communications, the 2nd largest telecommunications provider and largest wireless provider in the United States has confirmed that it will be adding a $2 "convenience fee" to customers who pay bills online or over the phone. Is Verizon looking for the same trouble from consumers as the US banks? Earlier this year, Bank of America cancelled its proposed ideas to charge a $5 debit card fee. Customers were enraged. Verizon seems to be on the same path, adding fees to services which do not actually cost the company more money to provide. While paying bills online or over the phone is a convenience for users, it is not exactly fair for the company to charge an extra fee for this. Companies have been urging consumers to switch away from paper and move to online, for years now. Paying bills online not only saves paper, but it saves the processing time as the system is completely automated. Essentially it's probably cheaper for Verizon to process an online payment than any other method.
What will likely enrage customers the most is the fact that they were suckered in to online payments not long ago. Furthermore, Verizon is charging this fee to make a payment. Let me repeat that: A Fee To Make a Payment. This is essentially forcing customers to pay a fee, at their inconvenience. At this point, Verizon should just be happy that their customers are willing to pay them, and won't switch to other carriers that do not charge a fee for no extra benefit.